Thank you for shopping at Life & Soul Boutique
SALE RETURN POLICY
Refunds, exchanges and credits are NOT provided for sale items, all SALE orders are final sale.
GENERAL RETURNS POLICY
ONLINE ORDERS
To support our customers we provide full refunds for any ONLINE ONLY purchases (excluding sale items} where customers have had a change of mind, made a wrong decision or purchased an incorrect size.
Please note payments refunded through Afterpay and Zippay will incur a 6% fee.
We ask that you contact us within 48hours of receiving your purchase via our self service returns ( link below) and return your order within 14 days from the date of purchasing.
All items must be returned as new, unworn and in the same perfect condition in which it was sent to you. All items must also be returned with all tags intact. If the item has been worn, is damaged (including marked/dirty/odours), washed or altered, we cannot accept the item and cannot issue a refund.
Due to health and hygiene reasons, earrings and hats are unable to be returned for refund, credit note or exchange.
IN STORE PURCHASES
Please choose carefully as we do not give refunds if you simply change your mind or make a wrong decision with any in Store purchase. No returns on sale items.
Life & Soul require your item(s) to be returned in store within 7 days of original purchase with receipt for proof of purchase.
A store credit or exchange will be issued for the return and store credits are valid for 3 years from date of issue which can be used in store or online. Please know that refunds are given only for items deemed to be a manufacturing fault.
All garments must be in original condition with all tags attached to ensure the approval of your return request. Earrings are excluded from return due to hygiene reasons.
INTERNATIONAL ORDERS
We are unable to offer returns or exchange for International orders at this time.
SUBMIT A RETURN REQUEST
- Log in here
- In the Email field, enter your email address, and then click Continue.
- In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
- Go back to the online store, and then enter a six-digit verification code.
- Click the order that you want to submit the return for.
- If your order has more than one item, then select the items that you want to return.
- Select a return reason and add a note for the store.
- Click Request return.
If your return request is approved and requires shipping, then you receive an email with shipping instructions. After the product is returned, you receive a refund.
FAULTY ITEMS
We check all items before dispatch for damage, however if an item is received damaged please contact us within 48 hours of receipt to ensure we can provide you with a suitable replacement or refund. Return postage of a damaged item will be at the our expense.
In accordance with the Australian Competition and Consumer Commission if the garment we have sent has a minor fault then we have the right to repair the fault to the product and send it back to you. If we believe the fault cannot be repaired then we will send to you a replacement product, which matches your original purchase. However, if we are unable to repair or replace your faulty item then we will reimburse you in full for your purchase. A returns sheet is provided with each order containing options for a return.
Please email us at lifeandsoulboutique@outlook.com detailing your order number and the item/s that is/are damaged. Will will provide further instructions via return email.
