Covid-19 and the impact on our Delivery Times

  • Australia Post has stated deliveries are taking longer due to the impacts of COVID-19, including international delays, less domestic flights and high volumes of products being bought online. These factors will also be affecting courier and delivery businesses.Po

 Effective 20 April 2020, Australia Post temporarily suspending the Express Post guarantee of a refund and replacement envelope or satchel for articles that don’t meet the next business day delivery standard

Express Post is still available, but please note there are significant delays

Our Express Post service will continue to be our fastest postal delivery option for our customers – and we'll continue to prioritise these deliveries. But please be aware that we’re experiencing significant delays, and Express Post parcels could take five business days or more to be delivered.

This change is due to delays to our delivery services caused by the ongoing impacts of the coronavirus pandemic, including:

  • a significant increase in parcels that require manual sorting
  • social distancing measures in place at our facilities, which mean we can’t process items as quickly as usual
  • a significant reduction in the availability of passenger flights – which, in addition to our dedicated overnight airfreight network, also carry our parcels